Sees-FAQs

At See’s, our goal is not only to make the world’s most delicious candy, but also to make your shopping experience a sweet one! If you have questions about your order, our ingredients, or anything at all, check out our FAQ sections below for answers. Can’t find what you’re looking for? Call or text 1-800-733-7123 or email SeesCandiesCustomerCare@sees.com to reach our helpful Customer Specialists for assistance.

ALLERGEN AND NUTRITION INFORMATION

Where can I find See’s allergen information?


Read See’s Allergen Information for a complete list of nut-free, dairy-free, gluten-free, soy-free, and egg-free candies.

Where can I find the ingredients for See's products?


Ingredients for our products can be found in two locations:

  1. Product Detail Page: On our website, visit the specific product you are interested in. You’ll find the ingredients listed under the product name by clicking the “View Ingredients” link.

  2. Custom Mix Menu: When creating a Custom Mix, select your desired box and size. In the “Select Flavors” step, you'll find a "What's Inside?" link beneath each flavor option. Simply click the link and then the “Ingredients” tab to find the ingredients for that item.

What does nut-free mean?


Nut-free candies are completely free of nuts and have been manufactured and packaged in a nut-free facility. You can filter your search for nut-free candies on our site.

Which candies are kosher-certified?


Many of our products are kosher-certified including Lollypops, Little Pops® and Hanukkah candies. See our Kosher Certified Letter for a complete list of kosher-certified products.

Does See’s add high fructose corn syrup to its products?


See’s Candies does not add high fructose corn syrup (HFCS) in our candy-making process. However, candies made with cherry ingredients including glacé whole, glacé halves, and whole dipping cherries contain a small amount of HFCS. This is because we source these ingredients from a supplier who prepares the cherries with a small amount of HFCS before they reach our candy kitchens.

What is vanillin, or artificial vanillin, and why is it used?


Natural vanillin is simply one of the 170 flavor compounds of vanilla. The difference lies in the boiling point: vanilla has a lower boiling point and cooks off at high-temperatures, leaving no flavor behind, whereas vanillin can withstand high heat. This makes it a better choice for many of our recipes. Artificial vanillin is exactly the same substance as natural vanillin, but is extracted from lignin in wood instead of vanilla bean pods. Since vanilla beans are grown in the tropics with a risk of unstable supply, artificial vanillin is often a more reliable option.

What makes some products "sugar free"?


See’s sugar free products meet the FDA regulations for sugar free candies, which can contain 0.5 grams or less of sugar per serving. Our products contain sugar substitutes like maltitol (a sugar alcohol), sucralose (a high intensity sweetener), and polydextrose (a bulking agent) instead of sugar.

Why isn't See’s sugar free candy called "sugar free chocolate"?


The FDA maintains "standards of identity" for every product. The standard of identity for chocolate includes sugar. That means, when selling candies without sugar, we cannot use the term "chocolate."

Do you use certified humane eggs for your chocolates?


Yes, our egg suppliers have successfully passed a humane audit and are recognized as United Egg Producers Certified or Animal Care Certified suppliers.

PLACING AN ORDER

What payment methods do you accept for online orders?


On sees.com, we accept Visa, MasterCard, Discover, American Express, PayPal, Venmo and Klarna for all orders placed on our site. Klarna only applies for orders between $35 and $1,000. Gift cards can be combined with credit cards for orders of candies and/or chocolates but cannot be used to purchase eGift cards or physical gift cards.

On fundraising.sees.com and yumraising.com, we accept Visa, MasterCard, Discover, American Express and check.

On volume-savings.sees.com, we accept Visa, MasterCard, Discover, American Express and gift cards.

Can I use a gift card to buy eGift cards or physical gift cards?


Not at this time. Our gift cards cannot be used as payment to purchase other eGift cards or physical gift cards. However, gift cards and credit cards can be combined for orders that include candies and/or chocolates.

Where can I purchase See’s Candies?


See’s candies are made with the finest ingredients, with no preservatives added in our kitchens, which means they have a limited shelf life. To ensure you and your gift recipients receive the best possible candy, we encourage customers to order only from sees.com, a See’s Candies shop, or an authorized reseller (see list below).